Sears does not care
Una recensione del cliente Sears da parte dell'utente GetHuman GetHuman-suzann2 da novembre 30º, 2017
Informazioni sul caso di GetHuman-suzann2
GetHuman:GetHuman-suzann2 - puoi dire ai nostri altri Sears clienti quando si è verificato il tuo caso?
GetHuman-suzann2:Yeah. Era late at night, il novembre 22º.
GetHuman:Hai raggiunto Sears e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Sears descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-suzann2 un elenco di Sears problemi comuni)
GetHuman-suzann2:"Warranty claim" era il motivo per cui stavo provando to call.
Recensione di GetHuman-suzann2 sul servizio clienti di Sears
GetHuman:Quindi come riassumeresti la tua esperienza per la Sears community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-suzann2:Sears does not care
GetHuman:Puoi dirci un po 'di più da quello che è successo su 11/22/17?
GetHuman-suzann2:Horrible experience and it isn't over... Though everyone I talked to was friendly and polite - I am extremely disappointed in the process. I have * service contracts for * of my appliances. I had an appointment for someone to fix my microwave back on November *, my appointment window was from *pm - *pm. A technician came at *:**pm, but said he couldn't do anything without a *nd tech... at *:** I called the customer service, and was told someone should be on their way. Finally at *:**pm the *nd tech showed up. Our family was planning to attend a football game at *pm which I had to miss. Two weeks later, my microwave stopped working again, I called and explained it seemed to be the same problem. I was given a *-*pm appt window. I asked if I could please be one of the early stops because my kids had basketball practice at *pm. The customer service women said yes, she would make note of it. I also asked her to make sure they have the part - she said she would. Well... here I sit tonight, it is *pm (one hour past my appt time) and I just got a call from the tech saying he was about *** hour away and asked for directions. He said maybe we should reschedule since he doesn't have any parts for my microwave. I told him that I would still want him to come out because I want him to look at it and make sure it is the same problem and the correct parts are ordered.*Then there is my dryer. I had an appt also scheduled for today between *-*pm. When the dryer tech was out last week he had order the part, but when I spoke to someone at customer service they told me the part is available locally and the tech could bring it or someone would drop it off. Guess what... the dryer tech showed up and thought that I had the part. *I have made several calls today to the customer service number, to check my appt time and make sure the techs were bringing the parts. I spoke with * supervisors: Tony, Connie and Shannon. Though they were polite they could not tell me if the techs had the parts and what time the techs would be arrive. I could not get a clear answer on the parts, and told the techs would arrive between *-* (dryer) and *-* (microwave). Which is after my appt window AGAIN. I am so extremely frustrated.
GetHuman:Quantificiamo la tua esperienza contattando Sears. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Sears?
GetHuman-suzann2:Darei loro un two su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-suzann2:Darei loro un three su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Sears di affrontare il problema in modo rapido ed efficace?
GetHuman-suzann2:Per questo direi one su cinque.
GetHuman:E infine, qualche consiglio per gli altri Sears clienti?
GetHuman-suzann2:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Sears sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-suzann2 tratte dal suo Sears problema con il servizio clienti che si è verificato il novembre 22º, 2017.