Metro PCS: The customer service agent who I spoke to under...
Una recensione del cliente Metro PCS da parte dell'utente GetHuman GetHuman-77308 da novembre 24º, 2017
Background on GetHuman-77308's case
GetHuman: GetHuman-77308 - can you tell our other Metro PCS customers when your case took place?
GetHuman-77308: Yup. It was evening, on novembre 19º.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77308 a list of common Metro PCS problems)
GetHuman-77308: "Update account information" was why I was trying to call.
GetHuman-77308's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77308: The customer service agent who I spoke to understood what I was saying, helped me as best as he could and spoke to his supervisor in order to get me something that was against company policy. It wasn't what i wanted ***%, but it did get me **% of what I asked for, which was very helpful.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-77308: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77308: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-77308: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-77308: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Metro PCS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77308 taken from his Metro PCS customer service problem that occurred on novembre 19º, 2017.