Metro PCS is horrible. I want my money back. I...

Una recensione del cliente Metro PCS da parte dell'utente GetHuman ~Netlord da novembre 27º, 2017

Background on ~Netlord's case

GetHuman: ~Netlord - can you tell our other Metro PCS customers when your case took place?
~Netlord: Sure. It was morning, on novembre 18º.
GetHuman: Did you reach out to Metro PCS, and if so, how?
~Netlord: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Netlord a list of common Metro PCS problems)
~Netlord: "Complaint" was why I was trying to call.

~Netlord's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Netlord: Metro PCS is horrible. I want my money back. I established a new account last night over a landline phone and made a payment online. I could not create an online account because they can't text me the * digit pin to authenticate the account login. **The lady screwed it up and now I have no cellphone, no text messaging and when I call them they tell me the number they are supposed to be porting from T-Moble is not registered under my name. I have had it for * years. I WANT THIS FIXED NOW!! Or I will buy a burner and cancel my credit card payment. **My next call is to the FCC and file a formal complaint after I call my credit card and reverse the charges. People should not be treated like this. They will take your money, but will not help you.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Netlord: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Netlord: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Netlord: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Netlord: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Metro PCS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Netlord taken from his Metro PCS customer service problem that occurred on novembre 18º, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

~Netlord's Metro PCS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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