Metro PCS: I was shocked of how good the customer service...

Una recensione del cliente Metro PCS da parte dell'utente GetHuman ~David Valdivia da novembre 24º, 2017

Background on ~David Valdivia's case

GetHuman: ~David Valdivia - can you tell our other Metro PCS customers when your case took place?
~David Valdivia: Sure. It was morning, on novembre 20º.
GetHuman: Did you reach out to Metro PCS, and if so, how?
~David Valdivia: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~David Valdivia a list of common Metro PCS problems)
~David Valdivia: "Lower my bill" was why I was trying to call.

~David Valdivia's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Valdivia: I was shocked of how good the customer service was, taking in consideration the horror stories you can see in the comments. **I was greeted by someone named Mario and his ID was ****, He was awesome and he is the the best customer service rep I have ever been in touch. If you can request his assistance do it, I know I will. Was not on hold for long and when I got him on the phone all of my issues disappeared.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~David Valdivia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Valdivia: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~David Valdivia: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~David Valdivia: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Metro PCS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~David Valdivia taken from his Metro PCS customer service problem that occurred on novembre 20º, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

~David Valdivia's Metro PCS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!