GetHuman:GetHuman-abrcrmbi - puoi dire ai nostri altri JetBlue clienti quando si è verificato il tuo caso?
GetHuman-abrcrmbi:Yeah. Era middle of the night, il novembre 24º.
GetHuman:Hai raggiunto JetBlue e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti JetBlue descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-abrcrmbi un elenco di JetBlue problemi comuni)
GetHuman-abrcrmbi:"Frequent flyer program" era il motivo per cui stavo provando to call.
GetHuman:Quindi come riassumeresti la tua esperienza per la JetBlue community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-abrcrmbi:No response to complaint
GetHuman:Puoi dirci un po 'di più da quello che è successo su 11/24/17?
GetHuman-abrcrmbi:Friday (feb **th) I flew from buffalo to jfk &missed connecting flight due to buffalo snowstorm. Had a ** hour layover until next flight. To kill some time I visited the Air Space lounge at *:**am and spoke to a young lady with black curly hair working the front desk. I told her I missed my flight and had to wait until the next one, ** hours later. She suggested that I leave the airport, take a $** bus to timesquare & explore the city (for my *st time ever!) She offered to hold my carryon for me while I was gone & said she would tell her relief shift person about it. I returned @*:**pm to find * TSA officers, (* women & * man) tearing through my carryon right at the front desk for anyone to see. I said "excuse me, that's my bag". They then scolded me for leaving it unattended. *I explained my situation & how the nice young lady from the morning shift encouraged me to leave it, she said it was going to be safe there & "people leave their bags with us all the time". They continued for * solid minutes telling me that they "never" hold bags. I added that if I would have known it was the slightest issue, I wouldn't have left it in the first place. I apologized profusely(although I was just following the previous girls instructions)*Dark skinned manager with short hair(also standing with the the TSA officers)*was the MOST stern with me. He said he tried calling me 'all day', however, he called the number on my luggage tag (which is my leisure cell phone)& that phone was dead from exploring the city for hours.*(When I charged & checked that phone, he only tried calling * times & never left a voicemail. I only answer unrecognizable numbers on my work phone)*Fast forward to the flight. The on flight entertainment wasn't working properly on my seat (seat *D) and when I asked for * snacks instead of *(I was hungry after the ** hour layover) I was given attitude from Jaclyn.*The pilot was super friendly and funny too! When we landed I had a bag under my seat with souvenirs, and I completely forgot about it until I was at baggage claim. The girl with a thick austraillian accent paged on the walkie talkie and they said they would hold my bag for me at my gate.I had to retrieve a "temporary gate pass" and go back through security, which is a whole other story in itself.**(I only had my purse that needed to be ran through security, which I accidentally still had a *** empty mini Dasani water from previous flight. I got called up to walk through, stepped on the designated footprints stickers, put my hands over my head and waited. I am deaf in my left ear and did not hear the young man tell me to walk out, so I stood there an extra ** seconds longer. He was extremely rude to me because I didn't follow his commands. I was then told to stand and wait for results (all normal procedure) until the lady standing with me said "what the **** are you wearing? You got stockings, leggings, leg warmers, shorts on..." I said dumbfounded "No, just a dress with leggings that look like a knit sweater" I lifted them up so she could better see. She then yelled "girl, yo' outfit wack" with a COMPLETELY straight face. Meanwhile, another TSA agent had already found & disposed of my water AND a small *oz container of perfume, that had made it through security countless times. I didn't even argue because I was so rushed to get back to my bag.)**I finally made it back to my gate and told the lady I was there to pick up my bag. She looked at me like I was crazy and I had to describe it to her in detail (size, color of bag, writing, what was inside) she then pulled it right out from behind her podium.. she had it all along. I thanked her up and down and booked it to meet my fianc** who had been circling the airport waiting for me. In the truck, I opened my bag only to find that * of the * souvenirs were missing. (An ashtray and * magnets). I travel JetBlue frequently and have never had complaints, but this was a travelers nightmare.
GetHuman:Quantificiamo la tua esperienza contattando JetBlue. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema JetBlue?
GetHuman-abrcrmbi:Darei loro un two su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-abrcrmbi:Darei loro un one su cinque sulla comunicazione.
GetHuman:E che dire della capacità di JetBlue di affrontare il problema in modo rapido ed efficace?
GetHuman-abrcrmbi:Per questo direi five su cinque.
GetHuman:E infine, qualche consiglio per gli altri JetBlue clienti?
GetHuman-abrcrmbi:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per JetBlue sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-abrcrmbi tratte dal suo JetBlue problema con il servizio clienti che si è verificato il novembre 24º, 2017.