HTC: Unfortunately the problem could not be solved...

Una recensione del cliente HTC da parte dell'utente GetHuman ~Robert Burns da novembre 21º, 2017

Background on ~Robert Burns's case

GetHuman: ~Robert Burns - can you tell our other HTC customers when your case took place?
~Robert Burns: Yes. It was evening, on novembre 18º.
GetHuman: Did you reach out to HTC, and if so, how?
~Robert Burns: I used the 866-449-8358 number I found for on the GetHuman HTC customer phone number page I was on: HTC Customer Service Phone Number
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Burns a list of common HTC problems)
~Robert Burns: "Warranty" was why I was trying to call.

~Robert Burns's review of HTC customer service

GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Burns: Unfortunately the problem could not be solved, however the representative tried extremely hard to effect repair.
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~Robert Burns: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Burns: I'd give them a four out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~Robert Burns: For that I would say three out of five.
GetHuman: And finally- any advice for other HTC customers?
~Robert Burns: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per HTC sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Burns taken from his HTC customer service problem that occurred on novembre 18º, 2017.


3.18 of 5 stars | 55 reviews

~Robert Burns's HTC Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HTC, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HTC in any way.

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