HTC: Customer service is terrible. How do they not...

Una recensione del cliente HTC da parte dell'utente GetHuman ~bruger2 da novembre 24º, 2017

Background on ~bruger2's case

GetHuman: ~bruger2 - can you tell our other HTC customers when your case took place?
~bruger2: Yes I can. It was late at night, on novembre 19º.
GetHuman: Did you reach out to HTC, and if so, how?
~bruger2: I used the 866-449-8358 number I found for on the GetHuman HTC customer phone number page I was on: HTC Customer Service Phone Number
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
(Shows ~bruger2 a list of common HTC problems)
~bruger2: "Where to buy" was why I was trying to call.

~bruger2's review of HTC customer service

GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bruger2: Customer service is terrible. How do they not have access as to when my phone was purchased. Yet they know the day it shipped to the store. It's under warranty and they are saying it isn't. It's a SCAM so they don't have to fix it!!! Will never do business with them again!! Word of mouth goes along way.
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~bruger2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bruger2: I'd give them a five out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~bruger2: For that I would say two out of five.
GetHuman: And finally- any advice for other HTC customers?
~bruger2: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per HTC sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~bruger2 taken from his HTC customer service problem that occurred on novembre 19º, 2017.


3.18 of 5 stars | 55 reviews

~bruger2's HTC Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HTC, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HTC in any way.

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