Care.com: When I wanted to cancel my profile it locked up...

Una recensione del cliente Care.com da parte dell'utente GetHuman ~Debbie Schene da novembre 24º, 2017

Background on ~Debbie Schene's case

GetHuman: ~Debbie Schene - can you tell our other Care.com customers when your case took place?
~Debbie Schene: Sure. It was middle of the night, on novembre 18º.
GetHuman: Did you reach out to Care.com, and if so, how?
~Debbie Schene: I used the 877-227-3115 number I found for on the GetHuman Care.com customer phone number page I was on: Care.com Customer Service Phone Number
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Debbie Schene a list of common Care.com problems)
~Debbie Schene: "Account Access" was why I was trying to call.

~Debbie Schene's review of Care.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debbie Schene: When I wanted to cancel my profile it locked up and would not let me proceed. It kept indicating that an error occurred "try again sometime"!!!
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~Debbie Schene: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debbie Schene: I'd give them a four out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~Debbie Schene: For that I would say five out of five.
GetHuman: And finally- any advice for other Care.com customers?
~Debbie Schene: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Care.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Debbie Schene taken from his Care.com customer service problem that occurred on novembre 18º, 2017.

Care.com

2.10 of 5 stars | 238 reviews

~Debbie Schene's Care.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Care.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Care.com in any way.

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