Care.com: A bit of a rip off

Una recensione del cliente Care.com da parte dell'utente GetHuman GetHuman-ellahil da novembre 29º, 2017

Background on GetHuman-ellahil's case

GetHuman: GetHuman-ellahil - can you tell our other Care.com customers when your case took place?
GetHuman-ellahil: Yes I can. It was evening, on novembre 22º.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman-ellahil: I used the 877-227-3115 number I found for on the GetHuman Care.com customer phone number page I was on: Care.com Customer Service Phone Number
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ellahil a list of common Care.com problems)
GetHuman-ellahil: "Update Account Info" was why I was trying to call.

GetHuman-ellahil's review of Care.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ellahil: A bit of a rip off
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-ellahil: They know that we need the service, so they take advantage and charge prices way higher than what you get for it. Plus, something that really irritates me is their inaccurate prices for sitters. The lowest pay option starts at $*.** above minimum wage! So it looks like you're willing to pay $**.** per hour even if you're not. Another thing that I really hate is the way they edit what you write, and not in a grammatically correct way, making you look dumb. Why do they re-write our bio's??
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
GetHuman-ellahil: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ellahil: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
GetHuman-ellahil: For that I would say four out of five.
GetHuman: And finally- any advice for other Care.com customers?
GetHuman-ellahil: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Care.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ellahil taken from his Care.com customer service problem that occurred on novembre 22º, 2017.

Care.com

2.10 of 5 stars | 238 reviews

GetHuman-ellahil's Care.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Care.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Care.com in any way.

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