GetHuman:GetHuman-joannaki - puoi dire ai nostri altri Air China clienti quando si è verificato il tuo caso?
GetHuman-joannaki:Yes. Era afternoon, il dicembre 3º.
GetHuman:Hai raggiunto Air China e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Air China descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-joannaki un elenco di Air China problemi comuni)
GetHuman-joannaki:"Baggage problem" era il motivo per cui stavo provando to call.
GetHuman:Quindi come riassumeresti la tua esperienza per la Air China community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-joannaki:Complaint for Air China
GetHuman:Puoi dirci un po 'di più da quello che è successo su 12/03/17?
GetHuman-joannaki:Dear sir or madam,**I am writing to ask for $*** cash compensation or Air China voucher for the huge inconvenience I encountered during my recent trip from U.S. to China.**I was trapped in Beijing one day due to Air China's fault, and one piece of my luggage was broken by Air China (image attached). **I took Air China from SFO to Nanjing, has one stop in Beijing (CA***&CA****), on April **, ****. E-ticket number:*** **********. I bought the tickets from Air China official website, not from agent. The first flight, CA*** was delayed more than one and a half hours, and landed at Beijing at *:** PM, more than one hours later than the scheduled time. Moreover, my next flight, CA****, stopped boarding at *:**pm (this time has been confirmed by more than one representatives of Air China's customer service), which left me less than ** mins to catch the next flight, including the taxi time, waiting for people ahead of me taking off on the plane etc., which is impossible especially for a woman older than ** years who went to Beijing airport for the first time like me!! I still ran as fast as I can try to catch the next flight, and reached the gate around *:**pm out of breath. However, the Air China staff at the gate refused to let me board, saying it was too late -- there was still **mins before the scheduled time of taking off. Then, the Air China staff said all flights the next day were full that I had to wait for TWO days! Actually there were still many seats of coach class, business class and first class next day at that time, however, they refused to upgrade me to these class -- in U.S. for cases like this, the airplane company will give the customer the soonest next flight and upgrade them to whatever class available. Air China refused to do so. **What the worse was, the Air China staff refused to accommodate me, asking me to find hotel on my own! I am more than ** years old, didn't have cell phone nor computer with me, first time to be in Beijing airport, and it was late that day. I begged many people to help me to find a hotel in the airport, but no one helped. Almost after three hours, finally, a secure guy pitied me and used his cell phone to book a hotel for me. When I reached the hotel, it was almost midnight! I have many health problems like high blood pressure, headache and insomnia. I just finished a very long flight, almost ** hours. I must have a good rest which I had ZERO that day. **My daughter and my son in law found I was treated horribly and worried about my health, so they decided to contact Air China's customer service themselves to try to find a earlier flight to get me back to Nanjing, my home. She has a full time job as sr. software engineer, and my son in low is a lawyer. Their jobs are very demanding. However, contacting with Air China customer service in China is time-consuming. So my daughter had to take half day paid time off to do this -- which cost her $***.**, her paycheck is $***.** per day. You can check the phone call history regarding my ticket to see how many times and how long she called the Air China customer services -- BTW, the phone calls were cut off more than once when she called so she needed to call back and started over again many times! **After a couple of hours phone call, finally my daughter found me an earlier flight, and the only flight available the next day, which took off at *:**am. I literately sleep zero minute that day, and left the hotel *:**am in the morning to the airport. *When I reached home, I sadly found one of my luggage was broken (images are attached)**The whole experience was horrible. It was totally the Air China's falt to cause me missing my flight. It does not make any sense that Air China did not provide me any reasonable help and accommodation, but left me alone to suffer the whole thing, which also results in my daughter loosing her half day paycheck! In addition, Air China broke my luggage.**I am asking at least $*** cash compensation or Air China voucher.*Thanks,**Best,**Liyun Han
GetHuman:Quantificiamo la tua esperienza contattando Air China. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Air China?
GetHuman-joannaki:Darei loro un one su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-joannaki:Darei loro un one su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Air China di affrontare il problema in modo rapido ed efficace?
GetHuman-joannaki:Per questo direi three su cinque.
GetHuman:E infine, qualche consiglio per gli altri Air China clienti?
GetHuman-joannaki:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Air China sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-joannaki tratte dal suo Air China problema con il servizio clienti che si è verificato il dicembre 3º, 2017.