iTunes: Absolutely horrible that I can't find a phone...

Una recensione del cliente iTunes da parte dell'utente GetHuman GetHuman-47271 da novembre 25º, 2017

Background on GetHuman-47271's case

GetHuman: GetHuman-47271 - can you tell our other iTunes customers when your case took place?
GetHuman-47271: Sure. It was afternoon, on novembre 19º.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman-47271: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47271 a list of common iTunes problems)
GetHuman-47271: "Refund a Charge" was why I was trying to call.

GetHuman-47271's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47271: Absolutely horrible that I can't find a phone * on the iTunes web site. The rep couldn't help me with problems accessing my account
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
GetHuman-47271: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47271: I'd give them a two out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
GetHuman-47271: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
GetHuman-47271: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per iTunes sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47271 taken from his iTunes customer service problem that occurred on novembre 19º, 2017.


2.83 of 5 stars | 179 reviews

GetHuman-47271's iTunes Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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