Called re an error message using ITunes. Turne...

Una recensione del cliente iTunes da parte dell'utente GetHuman ~Moondot7 da ottobre 31º, 2017

Background on ~Moondot7's case

GetHuman: ~Moondot7 - can you tell our other iTunes customers when your case took place?
~Moondot7: Sure. It was middle of the night, on ottobre 30º.
GetHuman: Did you reach out to iTunes, and if so, how?
~Moondot7: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Moondot7 a list of common iTunes problems)
~Moondot7: "Cancel order" was why I was trying to call.

~Moondot7's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Moondot7: Called re an error message using ITunes. Turned out to be not my problem, but a problem with ITunes resources, other folks had been calling in with same problem. Was told this had been reported, and to try again later. Was given a case number for follow-up
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Moondot7: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Moondot7: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Moondot7: For that I would say three out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Moondot7: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per iTunes sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Moondot7 taken from his iTunes customer service problem that occurred on ottobre 30º, 2017.


2.83 of 5 stars | 179 reviews

~Moondot7's iTunes Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!