iTunes: was not able to get a live person, everything I...
Una recensione del cliente iTunes da parte dell'utente GetHuman ~Alvin da novembre 28º, 2017
Background on ~Alvin's case
GetHuman: ~Alvin - can you tell our other iTunes customers when your case took place?
~Alvin: Yup. It was afternoon, on novembre 26º.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Alvin a list of common iTunes problems)
~Alvin: "Cancel order" was why I was trying to call.
~Alvin's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alvin: was not able to get a live person, everything I tried kept redirecting me to the website and after that they hang up-VERY DISAPPOINTING!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Alvin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alvin: I'd give them a two out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Alvin: For that I would say one out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Alvin: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per iTunes sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Alvin taken from his iTunes customer service problem that occurred on novembre 26º, 2017.