TransUnion: Very friendly, short wait, but was told to call...
Una recensione del cliente TransUnion da parte dell'utente GetHuman ~Ed C. da novembre 26º, 2017
Background on ~Ed C.'s case
GetHuman: ~Ed C. - can you tell our other TransUnion customers when your case took place?
~Ed C.: Yes I can. It was middle of the night, on novembre 22º.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Ed C. a list of common TransUnion problems)
~Ed C.: "Check credit score" was why I was trying to call.
~Ed C.'s review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ed C.: Very friendly, short wait, but was told to call *two* different numbers of other departments to correct a problem caused by their website malfunction. Not a good customer service event.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Ed C.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ed C.: I'd give them a one out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Ed C.: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Ed C.: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per TransUnion sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Ed C. taken from his TransUnion customer service problem that occurred on novembre 22º, 2017.