TransUnion sent me through a loop wasting my ti...
Una recensione del cliente TransUnion da parte dell'utente GetHuman GetHuman-245100 da novembre 19º, 2017
Background on GetHuman-245100's case
GetHuman: GetHuman-245100 - can you tell our other TransUnion customers when your case took place?
GetHuman-245100: Yes I can. It was afternoon, on novembre 18º.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245100 a list of common TransUnion problems)
GetHuman-245100: "Fix Credit History" was why I was trying to call.
GetHuman-245100's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245100: TransUnion sent me through a loop wasting my time and money - I tell them I needed to sort out some identity information. I send it off, without being told even the smallest error in address (in my case irrelevant) would affect the process, so I send it off, call back for verification, they say it's all fine, just for me to be told in the letter that was supposed to be my credit report that I have to send the same information, without explaining why. I obviously was very upset while having my time wasted. I eventually spoke to a supervisor who gave me the same ********... Completely unprofessional yet expect customers to be held to the same standards...
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
GetHuman-245100: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245100: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
GetHuman-245100: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
GetHuman-245100: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per TransUnion sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245100 taken from his TransUnion customer service problem that occurred on novembre 18º, 2017.