TransUnion: I called the customer service due to a problem...

Una recensione del cliente TransUnion da parte dell'utente GetHuman ~candihartman1960 da novembre 19º, 2017

Background on ~candihartman1960's case

GetHuman: ~candihartman1960 - can you tell our other TransUnion customers when your case took place?
~candihartman1960: Sure. It was evening, on novembre 12º.
GetHuman: Did you reach out to TransUnion, and if so, how?
~candihartman1960: I used the 800-916-8800 number I found for on the GetHuman TransUnion customer phone number page I was on: TransUnion Customer Service Phone Number
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~candihartman1960 a list of common TransUnion problems)
~candihartman1960: "Unfreeze Credit" was why I was trying to call.

~candihartman1960's review of TransUnion customer service

GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~candihartman1960: I called the customer service due to a problem. I signed up on **** for a * day free trial and cancelled on *****. They charged my card for $**.** on ******. I called and explained that I cancelled online and they (* people) decided to fight with me and refused to refund my money. They claim that I did not sign in on the **th of December to cancel the service. This led to a lot of arguing and my becoming very upset as this charge caused an NSF of $**. I only want my money back, nothing else.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~candihartman1960: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~candihartman1960: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~candihartman1960: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~candihartman1960: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per TransUnion sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~candihartman1960 taken from his TransUnion customer service problem that occurred on novembre 12º, 2017.

TransUnion

3.03 of 5 stars | 352 reviews

~candihartman1960's TransUnion Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TransUnion, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TransUnion in any way.

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