TransUnion: Could not hear speaker nor understand accent we...

Una recensione del cliente TransUnion da parte dell'utente GetHuman ~Margo Whitlock da novembre 24º, 2017

Background on ~Margo Whitlock's case

GetHuman: ~Margo Whitlock - can you tell our other TransUnion customers when your case took place?
~Margo Whitlock: Yes I can. It was middle of the night, on novembre 20º.
GetHuman: Did you reach out to TransUnion, and if so, how?
~Margo Whitlock: I used the 800-916-8800 number I found for on the GetHuman TransUnion customer phone number page I was on: TransUnion Customer Service Phone Number
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Margo Whitlock a list of common TransUnion problems)
~Margo Whitlock: "Unfreeze Credit" was why I was trying to call.

~Margo Whitlock's review of TransUnion customer service

GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Margo Whitlock: Could not hear speaker nor understand accent well. He was not friendly and not helpful. I had a security breach. I had to drag it out of him to find out the procedure (which is ridiculous also). Can't tell me anything about past inquiries, can't help me with breach. Could do nothing.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Margo Whitlock: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Margo Whitlock: I'd give them a one out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Margo Whitlock: For that I would say four out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Margo Whitlock: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per TransUnion sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Margo Whitlock taken from his TransUnion customer service problem that occurred on novembre 20º, 2017.

TransUnion

3.03 of 5 stars | 352 reviews

~Margo Whitlock's TransUnion Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TransUnion, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TransUnion in any way.

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