T-Mobile: You have to be sure to keep pressing * until yo...
Una recensione del cliente T-Mobile da parte dell'utente GetHuman ~shanda5303 da novembre 24º, 2017
Background on ~shanda5303's case
GetHuman: ~shanda5303 - can you tell our other T-Mobile customers when your case took place?
~shanda5303: Yes I can. It was morning, on novembre 21º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~shanda5303 a list of common T-Mobile problems)
~shanda5303: "Track an order" was why I was trying to call.
~shanda5303's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shanda5303: You have to be sure to keep pressing * until you get a representative then you will get immediate help. Even though its pre-paid let then know you don't want to just be transferred make them actually get a rep beforehand. Good luck!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~shanda5303: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shanda5303: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~shanda5303: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~shanda5303: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~shanda5303 taken from his T-Mobile customer service problem that occurred on novembre 21º, 2017.