T-Mobile: Did not explain why plan changed...****mins for...
Una recensione del cliente T-Mobile da parte dell'utente GetHuman ~john548 da novembre 24º, 2017
Background on ~john548's case
GetHuman: ~john548 - can you tell our other T-Mobile customers when your case took place?
~john548: Yes. It was middle of the night, on novembre 19º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~john548 a list of common T-Mobile problems)
~john548: "Service problem" was why I was trying to call.
~john548's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john548: Did not explain why plan changed...****mins for $*** for * year changed to .***min because I added $** * months into plan.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~john548: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john548: I'd give them a three out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~john548: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~john548: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~john548 taken from his T-Mobile customer service problem that occurred on novembre 19º, 2017.