Liberty Mutual: Cannot get a live person - I pressed ** to disc...
Una recensione del cliente Liberty Mutual da parte dell'utente GetHuman ~marsha da novembre 28º, 2017
Background on ~marsha's case
GetHuman: ~marsha - can you tell our other Liberty Mutual customers when your case took place?
~marsha: Yeah. It was evening, on novembre 18º.
GetHuman: Did you reach out to Liberty Mutual, and if so, how?
GetHuman: And which of these common Liberty Mutual customer issues best describes the reason you wanted to talk to them?
(Shows ~marsha a list of common Liberty Mutual problems)
~marsha: "Get insurance" was why I was trying to call.
~marsha's review of Liberty Mutual customer service
GetHuman: So how would you sum up your experience for GetHuman's Liberty Mutual customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marsha: Cannot get a live person - I pressed ** to discuss policy changes and recording keeps asking me if I want to report a claim. Poor customer service.
GetHuman: Let's quantify your experience contacting Liberty Mutual. On a scale of 1 to 5, how easy is it go get help on a Liberty Mutual problem?
~marsha: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marsha: I'd give them a five out of five on communication.
GetHuman: And what about Liberty Mutual's ability to quickly and effectively address your problem?
~marsha: For that I would say two out of five.
GetHuman: And finally- any advice for other Liberty Mutual customers?
~marsha: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Liberty Mutual sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~marsha taken from his Liberty Mutual customer service problem that occurred on novembre 18º, 2017.