Fingerhut: Your people talk too fast and not clear. The l...

Una recensione del cliente Fingerhut da parte dell'utente GetHuman GetHuman-104908 da novembre 17º, 2017

Background on GetHuman-104908's case

GetHuman: GetHuman-104908 - can you tell our other Fingerhut customers when your case took place?
GetHuman-104908: Yup. It was morning, on novembre 14º.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman-104908: I used the 800-208-2500 number I found for on the GetHuman Fingerhut customer phone number page I was on: Fingerhut Customer Service Phone Number
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104908 a list of common Fingerhut problems)
GetHuman-104908: "Return an Order" was why I was trying to call.

GetHuman-104908's review of Fingerhut customer service

GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104908: Your people talk too fast and not clear. The last lady I talked with was the only one that did not hang up on me. That is inexcusable. I was upset but I did not curse, call them names. I was just trying to understand them when they talked. To hang up on a customer is who just trying to tell the situation is unexcusable. I liked the last woman* she slowed down and did take care of my situation. It should not have taken an hour, but it did. It was way too frustrating. The fact that my husband canceled the program and was charged anyway and charged late fees and was not told. That is horrible service. I do appreciate refunding the late fees.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
GetHuman-104908: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104908: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
GetHuman-104908: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
GetHuman-104908: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fingerhut sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104908 taken from his Fingerhut customer service problem that occurred on novembre 14º, 2017.


2.00 of 5 stars | 126 reviews

GetHuman-104908's Fingerhut Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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