Fingerhut: I received a catalog for credit for ***.** then...

Una recensione del cliente Fingerhut da parte dell'utente GetHuman ~fiesty52 da novembre 26º, 2017

Background on ~fiesty52's case

GetHuman: ~fiesty52 - can you tell our other Fingerhut customers when your case took place?
~fiesty52: Yes. It was morning, on novembre 23º.
GetHuman: Did you reach out to Fingerhut, and if so, how?
~fiesty52: I used the 800-208-2500 number I found for on the GetHuman Fingerhut customer phone number page I was on: Fingerhut Customer Service Phone Number
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~fiesty52 a list of common Fingerhut problems)
~fiesty52: "Cancel Order" was why I was trying to call.

~fiesty52's review of Fingerhut customer service

GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fiesty52: I received a catalog for credit for ***.** then another one a few weeks later for ***.**. When I received the one for five hundred, I was looking at a recliner. It said I didn't have enough credit. So imagine my suprised when it arrived. I didn't know what it was, so I ripped the box. I tried finding boxes big enough to send it back. A sales lady suggested bubble wrapping it. They sent me a few label to send it back. I sent the chair back, that should have never been sent. Now you're suing me for shipping. I have all of the documentation. But don't know where to send it. Because of your mistake, my credit score has went down. Do you lie and scam other people to get business? Would appreciate an email address to send documents to. Extremely upset. Janie Stewart
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~fiesty52: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fiesty52: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~fiesty52: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~fiesty52: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fingerhut sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~fiesty52 taken from his Fingerhut customer service problem that occurred on novembre 23º, 2017.

Fingerhut

2.00 of 5 stars | 126 reviews

~fiesty52's Fingerhut Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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