Fingerhut: Everything about this company is bad. They gav...

Una recensione del cliente Fingerhut da parte dell'utente GetHuman ~yyork da novembre 20º, 2017

Background on ~yyork's case

GetHuman: ~yyork - can you tell our other Fingerhut customers when your case took place?
~yyork: Sure. It was middle of the night, on novembre 15º.
GetHuman: Did you reach out to Fingerhut, and if so, how?
~yyork: I used the 800-208-2500 number I found for on the GetHuman Fingerhut customer phone number page I was on: Fingerhut Customer Service Phone Number
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~yyork a list of common Fingerhut problems)
~yyork: "Returns" was why I was trying to call.

~yyork's review of Fingerhut customer service

GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yyork: Everything about this company is bad. They gave me a line of credit to use last year, but when I tried to buy my son a couple of watches online for his college graduation gift, I could not & was told to contact the fraud department. After many phone calls, transfers, hold times, etc., not one person can tell me any legitimate reason for the freeze on the account or me being treated like a criminal. When I have tried to pay my balance online, I cannot. When I try to pay through the automated phone system, I cannot. When I try to talk to a human to pay, they are rude and don't seem to understand I am trying to pay my balance in full because they are too busy with their canned collection speech. I will NEVER order from this company again.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~yyork: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yyork: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~yyork: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~yyork: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fingerhut sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~yyork taken from his Fingerhut customer service problem that occurred on novembre 15º, 2017.

Fingerhut

2.00 of 5 stars | 126 reviews

~yyork's Fingerhut Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fingerhut, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fingerhut in any way.

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