Eversource: After trying to talk to a person several times...

Una recensione del cliente Eversource da parte dell'utente GetHuman GetHuman-431630 da novembre 27º, 2017

Background on GetHuman-431630's case

GetHuman: GetHuman-431630 - can you tell our other Eversource customers when your case took place?
GetHuman-431630: Yes I can. It was morning, on novembre 18º.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman-431630: I used the 800-340-9822 number I found for on the GetHuman Eversource customer phone number page I was on: Eversource Customer Service Phone Number
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431630 a list of common Eversource problems)
GetHuman-431630: "Lower my bill" was why I was trying to call.

GetHuman-431630's review of Eversource customer service

GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431630: After trying to talk to a person several times, I tried following a prompt that said to say "agent" after the automated prompt. The automated voice kept talking over my voice, and once sent me to a third party to make a payment. I had a very simple question that I could not get answered. I finally gave up.
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
GetHuman-431630: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431630: I'd give them a four out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
GetHuman-431630: For that I would say one out of five.
GetHuman: And finally- any advice for other Eversource customers?
GetHuman-431630: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Eversource sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431630 taken from his Eversource customer service problem that occurred on novembre 18º, 2017.

Eversource

1.56 of 5 stars | 132 reviews

GetHuman-431630's Eversource Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Eversource, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Eversource in any way.

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