DirecTV: Not happy! You cancelled cbs channel...our fav...

Una recensione del cliente DirecTV da parte dell'utente GetHuman ~Barbara MESCHKE da novembre 23º, 2017

Background on ~Barbara MESCHKE's case

GetHuman: ~Barbara MESCHKE - can you tell our other DirecTV customers when your case took place?
~Barbara MESCHKE: Sure. It was afternoon, on novembre 16º.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Barbara MESCHKE: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara MESCHKE a list of common DirecTV problems)
~Barbara MESCHKE: "Technical Support" was why I was trying to call.

~Barbara MESCHKE's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara MESCHKE: Not happy! You cancelled cbs channel...our favorite and offered to give us a $** credit...this is horrible. Many channels we never watch, but this one bloods, local football Browns, NCIS, Perception...and on and on...all the shows we love...HOW COULD YOU DO THIS...and then expect us to settle for a $** credit??? And the wait for ** minutes on the phone and never get a rep to complain...good reason to look elsewhere.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Barbara MESCHKE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara MESCHKE: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Barbara MESCHKE: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Barbara MESCHKE: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per DirecTV sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara MESCHKE taken from his DirecTV customer service problem that occurred on novembre 16º, 2017.


2.74 of 5 stars | 378 reviews

~Barbara MESCHKE's DirecTV Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DirecTV, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DirecTV in any way.

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