DirecTV: and they don't answer their emails as promised...

Una recensione del cliente DirecTV da parte dell'utente GetHuman ~T'eed off in Georgia da novembre 23º, 2017

Background on ~T'eed off in Georgia's case

GetHuman: ~T'eed off in Georgia - can you tell our other DirecTV customers when your case took place?
~T'eed off in Georgia: Yes I can. It was afternoon, on novembre 13º.
GetHuman: Did you reach out to DirecTV, and if so, how?
~T'eed off in Georgia: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~T'eed off in Georgia a list of common DirecTV problems)
~T'eed off in Georgia: "Refund" was why I was trying to call.

~T'eed off in Georgia's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T'eed off in Georgia: and they don't answer their emails as promised within ** hours....took money out of account with out my auto pay set up.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~T'eed off in Georgia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T'eed off in Georgia: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~T'eed off in Georgia: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~T'eed off in Georgia: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per DirecTV sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~T'eed off in Georgia taken from his DirecTV customer service problem that occurred on novembre 13º, 2017.


2.74 of 5 stars | 378 reviews

~T'eed off in Georgia's DirecTV Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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