Care.com: When I first called I was number ** in line I w...
Una recensione del cliente Care.com da parte dell'utente GetHuman ~JR da novembre 26º, 2017
Background on ~JR's case
GetHuman: ~JR - can you tell our other Care.com customers when your case took place?
~JR: Yes. It was late at night, on novembre 18º.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~JR a list of common Care.com problems)
~JR: "Setup service" was why I was trying to call.
~JR's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JR: When I first called I was number ** in line I was on hold for over ** min and was working my way down I was number * in line when it started putting me farther back in line. I then went to number * and then number ** before I pushed * to leave a message. How do you expect to help people when this is how you treat them. My phone number is being used for something it's not supposed to be used for on your website and I am getting sick of people contacting me about FAKE jobs.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~JR: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JR: I'd give them a five out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~JR: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
~JR: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Care.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~JR taken from his Care.com customer service problem that occurred on novembre 18º, 2017.