Same story as some others... I signed up for ON...

Una recensione del cliente da parte dell'utente GetHuman GetHuman-164847 da novembre 24º, 2017

Background on GetHuman-164847's case

GetHuman: GetHuman-164847 - can you tell our other customers when your case took place?
GetHuman-164847: Yeah. It was afternoon, on novembre 22º.
GetHuman: Did you reach out to, and if so, how?
GetHuman-164847: I used the 877-227-3115 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-164847 a list of common problems)
GetHuman-164847: "Cancel service" was why I was trying to call.

GetHuman-164847's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-164847: Same story as some others... I signed up for ONE month and they continued charging me for an additional * months until I discovered multiple charges on my credit card. The super super fine print says we'll be charged, but the premise of a one month, one time charge should be just that! Very disappointed. *I used the info on this site to get to a customer service rep, who promptly answered and was quite courteous. She said she would downgrade my account and refund the last charge. I said I wanted ALL of the charges refunded since they can see from the activity on the account that I only used their service for a month. It will take * - ** days to process and they will respond by email. We'll see how it goes.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
GetHuman-164847: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-164847: I'd give them a five out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
GetHuman-164847: For that I would say two out of five.
GetHuman: And finally- any advice for other customers?
GetHuman-164847: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-164847 taken from his customer service problem that occurred on novembre 22º, 2017.

2.10 of 5 stars | 238 reviews

GetHuman-164847's Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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