Care.com: I needed to speak with someone about getting mo...
Una recensione del cliente Care.com da parte dell'utente GetHuman GetHuman-213853 da novembre 18º, 2017
Background on GetHuman-213853's case
GetHuman: GetHuman-213853 - can you tell our other Care.com customers when your case took place?
GetHuman-213853: Yup. It was morning, on novembre 16º.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-213853 a list of common Care.com problems)
GetHuman-213853: "Update Account Info" was why I was trying to call.
GetHuman-213853's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-213853: I needed to speak with someone about getting money back since my account automatically renewed with no warning or email. I am a poor college student and loosing $** is a lot of money for me, and of course I couldn't speak with an individual because that would make things too easy. Terrible costumer service considering you can only speak to a machine.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
GetHuman-213853: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-213853: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
GetHuman-213853: For that I would say four out of five.
GetHuman: And finally- any advice for other Care.com customers?
GetHuman-213853: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Care.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-213853 taken from his Care.com customer service problem that occurred on novembre 16º, 2017.