Care.com: I have a paid provider (nanny) membership and n...
Una recensione del cliente Care.com da parte dell'utente GetHuman ~belgoroad da novembre 26º, 2017
Background on ~belgoroad's case
GetHuman: ~belgoroad - can you tell our other Care.com customers when your case took place?
~belgoroad: Sure. It was morning, on novembre 18º.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~belgoroad a list of common Care.com problems)
~belgoroad: "Profile Setup" was why I was trying to call.
~belgoroad's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~belgoroad: I have a paid provider (nanny) membership and needed help w* an important error on my profile. I've invested more than * hours trying, by phone and otherwise,and have yet to receive the courtesy of any response. Held for over ** minutes no one answered.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~belgoroad: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~belgoroad: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~belgoroad: For that I would say four out of five.
GetHuman: And finally- any advice for other Care.com customers?
~belgoroad: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Care.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~belgoroad taken from his Care.com customer service problem that occurred on novembre 18º, 2017.