Care.com: Cancelled membership the day I was to be charge...
Una recensione del cliente Care.com da parte dell'utente GetHuman ~satisfied da novembre 23º, 2017
Background on ~satisfied's case
GetHuman: ~satisfied - can you tell our other Care.com customers when your case took place?
~satisfied: Sure. It was middle of the night, on novembre 20º.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~satisfied a list of common Care.com problems)
~satisfied: "Profile Setup" was why I was trying to call.
~satisfied's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~satisfied: Cancelled membership the day I was to be charged for the monthly premium plan. Got an e-mail later in the morning confirming the charge (timing of cancellation?). Called to request a refund and it was processed immediately.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~satisfied: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~satisfied: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~satisfied: For that I would say four out of five.
GetHuman: And finally- any advice for other Care.com customers?
~satisfied: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Care.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~satisfied taken from his Care.com customer service problem that occurred on novembre 20º, 2017.