Beware!! Care.com will continue to charge your...

Una recensione del cliente Care.com da parte dell'utente GetHuman ~aikmd da novembre 18º, 2017

Background on ~aikmd's case

GetHuman: ~aikmd - can you tell our other Care.com customers when your case took place?
~aikmd: Yup. It was late at night, on novembre 12º.
GetHuman: Did you reach out to Care.com, and if so, how?
~aikmd: I used the 877-227-3115 number I found for on the GetHuman Care.com customer phone number page I was on: Care.com Customer Service Phone Number
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~aikmd a list of common Care.com problems)
~aikmd: "Refund a Charge" was why I was trying to call.

~aikmd's review of Care.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aikmd: Beware!! Care.com will continue to charge your credit card every * mths if you do not cancel. I was unaware of this and they charged me $*** and I was not even using the account. I have asked that my dispute be escalated to the manager. Be very cautious when signing up that you don't repeat my mistake.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~aikmd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aikmd: I'd give them a four out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~aikmd: For that I would say three out of five.
GetHuman: And finally- any advice for other Care.com customers?
~aikmd: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Care.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~aikmd taken from his Care.com customer service problem that occurred on novembre 12º, 2017.

Care.com

2.10 of 5 stars | 238 reviews

~aikmd's Care.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Care.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Care.com in any way.

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