Best Buy: Had a problem with our washer and dryer being i...
Una recensione del cliente Best Buy da parte dell'utente GetHuman ~mbx2 da novembre 25º, 2017
Background on ~mbx2's case
GetHuman: ~mbx2 - can you tell our other Best Buy customers when your case took place?
~mbx2: Yup. It was afternoon, on novembre 16º.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~mbx2 a list of common Best Buy problems)
~mbx2: "Track order" was why I was trying to call.
~mbx2's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mbx2: Had a problem with our washer and dryer being installed incorrectly and called to request the situation be fixed. Was told would get callback in a couple of hours. Now is * hours later with no response.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~mbx2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mbx2: I'd give them a three out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~mbx2: For that I would say two out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~mbx2: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Best Buy sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~mbx2 taken from his Best Buy customer service problem that occurred on novembre 16º, 2017.