Agoda: all machine, hard to find someone to answer the...
Una recensione del cliente Agoda da parte dell'utente GetHuman ~grace da novembre 25º, 2017
Background on ~grace's case
GetHuman: ~grace - can you tell our other Agoda customers when your case took place?
~grace: Yeah. It was afternoon, on novembre 15º.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~grace a list of common Agoda problems)
~grace: "Loyalty program" was why I was trying to call.
~grace's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grace: all machine, hard to find someone to answer the phone, and only can check my reservation information. why should I get it. I only want to find someone to help me to argue the hotel to reject my check in. because they missed Agoda's booking...
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~grace: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grace: I'd give them a three out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~grace: For that I would say two out of five.
GetHuman: And finally- any advice for other Agoda customers?
~grace: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Agoda sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~grace taken from his Agoda customer service problem that occurred on novembre 15º, 2017.