For those who use Agoda to book hotels, just kn...
Una recensione del cliente Agoda da parte dell'utente GetHuman ~Loren da novembre 26º, 2017
Background on ~Loren's case
GetHuman: ~Loren - can you tell our other Agoda customers when your case took place?
~Loren: Yes I can. It was middle of the night, on novembre 23º.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~Loren a list of common Agoda problems)
~Loren: "Make a Correction to a Booking" was why I was trying to call.
~Loren's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Loren: For those who use Agoda to book hotels, just know they are even worse on the property owner side. My small business has been on Agoda for several months. We have not been paid for a single booking through Agoda. They picket all the money and we have to give away our runs for free. They do not allow us any contact with guests and refuse to send anyone directions and maps to our property, so anyone booking through them spend a few hours driving around and arrives miserable. I've been emailing their costumer service since DECEMBER (it's March now) and they will only reply telling me all complaints go through one person, ************ , who does not respond to any contact, so no one else will help. We've lost a ton of money and can't even get them to remove us from their site. A complete nightmare!!
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~Loren: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Loren: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~Loren: For that I would say one out of five.
GetHuman: And finally- any advice for other Agoda customers?
~Loren: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Agoda sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Loren taken from his Agoda customer service problem that occurred on novembre 23º, 2017.