Agoda: I reserved a room and was shown a room on the w...
Una recensione del cliente Agoda da parte dell'utente GetHuman GetHuman-konstanc da dicembre 1º, 2017
Background on GetHuman-konstanc's case
GetHuman: GetHuman-konstanc - can you tell our other Agoda customers when your case took place?
GetHuman-konstanc: Sure. It was middle of the night, on novembre 29º.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-konstanc a list of common Agoda problems)
GetHuman-konstanc: "Complaint About My Stay" was why I was trying to call.
GetHuman-konstanc's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-konstanc: I reserved a room and was shown a room on the website that was not even on the same property
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-konstanc: We showed up for our booking and was shown a terrible dirty room and when we asked about the room I booked, with photos and everything, they said they don't have one. When we were leaving they then offered us another room, after telling us that there were no more rooms available. They are racist and theives. They then told us that we still have to pay per booking.com policy, and I never booked with booking.com
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
GetHuman-konstanc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-konstanc: I'd give them a three out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
GetHuman-konstanc: For that I would say four out of five.
GetHuman: And finally- any advice for other Agoda customers?
GetHuman-konstanc: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Agoda sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-konstanc taken from his Agoda customer service problem that occurred on novembre 29º, 2017.