Virgin Mobile: Accidentally double charged account, they were...
Una recensione del cliente Virgin Mobile da parte dell'utente GetHuman GetHuman-76663 da novembre 22º, 2017
Background on GetHuman-76663's case
GetHuman: GetHuman-76663 - can you tell our other Virgin Mobile customers when your case took place?
GetHuman-76663: Yup. It was afternoon, on novembre 12º.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76663 a list of common Virgin Mobile problems)
GetHuman-76663: "Service problem" was why I was trying to call.
GetHuman-76663's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76663: Accidentally double charged account, they were very pleasant once got to a human. Automated service needs to include a "talk to a representative" option.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
GetHuman-76663: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76663: I'd give them a two out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
GetHuman-76663: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
GetHuman-76663: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Virgin Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76663 taken from his Virgin Mobile customer service problem that occurred on novembre 12º, 2017.