My Vizio smart tv has Netflix as it's main serv...

Una recensione del cliente VIZIO da parte dell'utente GetHuman ~BR da novembre 23º, 2017

Background on ~BR's case

GetHuman: ~BR - can you tell our other VIZIO customers when your case took place?
~BR: Yup. It was middle of the night, on novembre 15º.
GetHuman: Did you reach out to VIZIO, and if so, how?
~BR: I used the 888-849-4623 number I found for on the GetHuman VIZIO customer phone number page I was on: VIZIO Customer Service Phone Number
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~BR a list of common VIZIO problems)
~BR: "Account Access" was why I was trying to call.

~BR's review of VIZIO customer service

GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BR: My Vizio smart tv has Netflix as it's main service. However, every * or * weeks, I have to call Vizio and have them reset it to another server which takes on average ** minutes. I am fed up. My regular flat screen that I paid way less for and use with a Roku never has any problems getting me to Netflix. The so called smart tv freezes, stops in the middle of a movie and takes several tries just to open up Netflix. I am unable to watch any videos from any of the apps. Now wont work again. worst television I have ever owned in over ** years.
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~BR: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BR: I'd give them a two out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~BR: For that I would say one out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~BR: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per VIZIO sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~BR taken from his VIZIO customer service problem that occurred on novembre 15º, 2017.


3.39 of 5 stars | 159 reviews

~BR's VIZIO Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like VIZIO, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with VIZIO in any way.

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