Uber: Waiting for ** minutes for my ride
Una recensione del cliente Uber da parte dell'utente GetHuman GetHuman-rocasar da dicembre 2º, 2017
Background on GetHuman-rocasar's case
GetHuman: GetHuman-rocasar - can you tell our other Uber customers when your case took place?
GetHuman-rocasar: Yes I can. It was middle of the night, on novembre 25º.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rocasar a list of common Uber problems)
GetHuman-rocasar: "Technical support" was why I was trying to contact.
GetHuman-rocasar's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rocasar: Waiting for ** minutes for my ride
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-rocasar: Need to have ride to airport now. Been waiting ** minutes
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-rocasar: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rocasar: I'd give them a three out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-rocasar: For that I would say two out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-rocasar: Prova a gestirli all'inizio della giornata o in seguito. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Uber sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rocasar taken from his Uber customer service problem that occurred on novembre 25º, 2017.