Uber: To reactive
Una recensione del cliente Uber da parte dell'utente GetHuman GetHuman-ervinjo da novembre 30º, 2017
Informazioni sul caso di GetHuman-ervinjo
GetHuman:GetHuman-ervinjo - puoi dire ai nostri altri Uber clienti quando si è verificato il tuo caso?
GetHuman-ervinjo:Sure. Era middle of the night, il novembre 26º.
GetHuman:Hai raggiunto Uber e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Uber descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-ervinjo un elenco di Uber problemi comuni)
GetHuman-ervinjo:"Problem With the App" era il motivo per cui stavo provando to contact.
Recensione di GetHuman-ervinjo sul servizio clienti di Uber
GetHuman:Quindi come riassumeresti la tua esperienza per la Uber community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-ervinjo:To reactive
GetHuman:Puoi dirci un po 'di più da quello che è successo su 11/26/17?
GetHuman-ervinjo:I direct this email to the Uber Upper Management.**Dear Uber management!** I am writing you this email with a request of letting me continue being an Uber partner, since I have been working in this wonderful ride sharing job for almost two years. I want to introduce myself first. My name is Armen Martirosyan and I have four children. As I told above I have been working with your company for two years already. I opened my Uber account on November ****. I am a driver of ** years. I also want to note that I have not had any tickets or accident throughout these ** years. I also have LA permit for driving and Uber is my full time job.** After working with Uber for almost one and a half years my account got deactivated because of a false feedback that one of the riders left. On the day of the deactivation I had a trip when I picked up a rider and when I picked her up the destination the she wanted me to drop her off was *.* miles away. When we were about ** feet away from the destination she asked me to drop her off in the middle of the street I asked her to let me drop her off ** feet away because dropping off was restricted in that area. She started yelling at me and when I dropped her off she threatened me and said that she will do everything to get me out of Uber platform and as a result she did what she said. I know it will be hard for you to understand the situation and trust me but please read what I have to say. Two months after my account got deactivated I got a new car. My first car was Toyota Sienna salvage and I opened another account based on my new car. I want to let you know that I did not know I was not allowed to open another account. I drove for more than seven months with my second account and after that it got deactivated. With a respect I want to note that during the past seven months I showed and proved that I am a good driver. I have had more than **** trips. I have been maintaining a *.** star rating since then. I am very sorry for not knowing that I was not allowed to open a second account and please consider that I regret it. With my commitment to Uber I have I showed my service to the customers and have never had a negative feedback. Any past reports are no longer showing on the new account and it does not seem to be an issue. All of the feedbacks from the riders show my great service. I have also been in *% of best Uber drivers for several times. After the deactivation my account was put in an investigation and as a result I got an email saying that because of my great service and commitment my account will be activated. But it lasted only ** days and it got deactivated with the same reason of this being my second account. Contacting you was the only way of getting this right. Respectfully I ask you to reconsider my account and let me continue being an Uber partner.**No matter what decision you will make I want to introduce you an idea that I have ready as a product which is not in a manufacturing business yet. I am very sure that if used in Uber business the product will dramatically increase the number of riders in Uber Company. I have not introduced the idea anywhere and I want to officially introduce it to Uber. Thank you very much for putting your time and reading my email. Wish you happy holidays.
GetHuman:Quantificiamo la tua esperienza contattando Uber. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Uber?
GetHuman-ervinjo:Darei loro un three su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-ervinjo:Darei loro un four su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Uber di affrontare il problema in modo rapido ed efficace?
GetHuman-ervinjo:Per questo direi three su cinque.
GetHuman:E infine, qualche consiglio per gli altri Uber clienti?
GetHuman-ervinjo:Prova a gestirli all'inizio della giornata o in seguito. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Uber sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-ervinjo tratte dal suo Uber problema con il servizio clienti che si è verificato il novembre 26º, 2017.