UPS: My mother gifted me with my father's watch he h...

Una recensione del cliente UPS da parte dell'utente GetHuman ~Ricardo da novembre 25º, 2017

Background on ~Ricardo's case

GetHuman: ~Ricardo - can you tell our other UPS customers when your case took place?
~Ricardo: Yeah. It was morning, on novembre 19º.
GetHuman: Did you reach out to UPS, and if so, how?
~Ricardo: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Ricardo a list of common UPS problems)
~Ricardo: "Delivery Issue" was why I was trying to call.

~Ricardo's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ricardo: My mother gifted me with my father's watch he had in his wrist when he passed away in an accident in ****. I used UPS (Panama City, FL) as a carrier to send the watch to be fixed in New Jersey. It was before Christmas. They have called me a few days later to inform that my package had arrived empty in the destination. They put a search and told me they would call me in a few days. I have just received a call from John who asked me to put a value to that watch. I told him the watch should cost around * thousand new and as an antique, probably double of that. He said the max he could do was to give me *** dollars. Just to show the value of a company we take for granted. Needless to say I am staying away from here.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Ricardo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ricardo: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Ricardo: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~Ricardo: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per UPS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Ricardo taken from his UPS customer service problem that occurred on novembre 19º, 2017.

UPS

2.56 of 5 stars | 201 reviews

~Ricardo's UPS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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