Was a T-Mobile customer for ** years. They prom...

Una recensione del cliente T-Mobile da parte dell'utente GetHuman ~stoxguy da novembre 24º, 2017

Background on ~stoxguy's case

GetHuman: ~stoxguy - can you tell our other T-Mobile customers when your case took place?
~stoxguy: Yup. It was evening, on novembre 17º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~stoxguy: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~stoxguy a list of common T-Mobile problems)
~stoxguy: "Dispute a Charge" was why I was trying to call.

~stoxguy's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stoxguy: Was a T-Mobile customer for ** years. They promised *G service, never got it. Talked to ** customer service reps. Tech support treated me like I was an *******, I am IN tech support and understand ALL computer*cell operations. Supervisor unable to help. I switched phone carriers, never again will I allow this to happen. Filed a complaint with the FCC.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~stoxguy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stoxguy: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~stoxguy: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~stoxguy: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~stoxguy taken from his T-Mobile customer service problem that occurred on novembre 17º, 2017.


2.67 of 5 stars | 566 reviews

~stoxguy's T-Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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