For T-mobile Technical Support from so called c...
Una recensione del cliente T-Mobile da parte dell'utente GetHuman ~MAPIAS da novembre 24º, 2017
Background on ~MAPIAS's case
GetHuman: ~MAPIAS - can you tell our other T-Mobile customers when your case took place?
~MAPIAS: Yup. It was morning, on novembre 20º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~MAPIAS a list of common T-Mobile problems)
~MAPIAS: "Update Account Info" was why I was trying to call.
~MAPIAS's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MAPIAS: For T-mobile Technical Support from so called corporate team is horrible. I have been trying to get my S* T-mobile to work since April to now it's ******** and it is still not working, unless you drive to look for towers. Do not buy T-mobile and get better phone VERIZON!! I started to dial tech support since *:** P.M. to now it's **:** and they still have not response! They also mailed me a use T-mobile phone to replace my new S* which was screwed up at corporate store in Hanover Maryland, it is still not working. *I am still waiting now **:** P.M. ******** , music playing and no one is answering the phone. This is a worst tech support or customer service. I will hang up now and redial and put it on auto speaker to see how long it takes for them to answer the phone. From *:** P.M. to now **:** P.M. is*horrible!! ***.***.**** New Mexico Team T-mobile Sorry Team!!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~MAPIAS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MAPIAS: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~MAPIAS: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~MAPIAS: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~MAPIAS taken from his T-Mobile customer service problem that occurred on novembre 20º, 2017.