T-Mobile: tmobile is charging us for * phones and we only...
Una recensione del cliente T-Mobile da parte dell'utente GetHuman GetHuman-79449 da novembre 24º, 2017
Background on GetHuman-79449's case
GetHuman: GetHuman-79449 - can you tell our other T-Mobile customers when your case took place?
GetHuman-79449: Yes. It was late at night, on novembre 21º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79449 a list of common T-Mobile problems)
GetHuman-79449: "Refund" was why I was trying to call.
GetHuman-79449's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79449: tmobile is charging us for * phones and we only orderd *..the *st phone was supposed to be cancelled I spoke with a rep' who claimed he was canceling my order for the s* and the s* would be the only one sent out he also claims the s* was on back rode until ***** but then they claim it was delivered on **** bogus *** tmobile!im going to cooperate about this
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-79449: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79449: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-79449: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-79449: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79449 taken from his T-Mobile customer service problem that occurred on novembre 21º, 2017.