Metro PCS: Do Not Follow the Prompt! The prompt is an auto...
Una recensione del cliente Metro PCS da parte dell'utente GetHuman ~Anonymous da novembre 25º, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Metro PCS customers when your case took place?
~Anonymous: Yup. It was middle of the night, on novembre 23º.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Metro PCS problems)
~Anonymous: "Transfer Service" was why I was trying to call.
~Anonymous's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Do Not Follow the Prompt! The prompt is an automated loop that will only frustrate you. Keep pressing * and a live person comes on the line. In my experience, a really nice person that was able to help me out. I wasn't rude and was friendly and that was the service I received. No issues. Website was having problems and she was able to help me.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Anonymous: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Metro PCS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Metro PCS customer service problem that occurred on novembre 23º, 2017.