Greyhound: They just keep you on hold and keep saying that...
Una recensione del cliente Greyhound da parte dell'utente GetHuman ~anonymous da novembre 28º, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Greyhound customers when your case took place?
~anonymous: Yes I can. It was evening, on novembre 25º.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Greyhound problems)
~anonymous: "Overcharge on Account" was why I was trying to call.
~anonymous's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: They just keep you on hold and keep saying that they are not the right team to talk to. This is the third time this has happened so far and it is really irritating.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~anonymous: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Greyhound sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Greyhound customer service problem that occurred on novembre 25º, 2017.