Greyhound: Not very helpful and nice on the phone... Try t...
Una recensione del cliente Greyhound da parte dell'utente GetHuman ~gillies0101 da novembre 11º, 2017
Background on ~gillies0101's case
GetHuman: ~gillies0101 - can you tell our other Greyhound customers when your case took place?
~gillies0101: Yes. It was afternoon, on novembre 3º.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~gillies0101 a list of common Greyhound problems)
~gillies0101: "Find an Itinerary" was why I was trying to call.
~gillies0101's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gillies0101: Not very helpful and nice on the phone... Try their online form for refund and exchage where they were much more helpful and polite(they say they will make a commercial gesture!)
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~gillies0101: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gillies0101: I'd give them a five out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~gillies0101: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~gillies0101: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Greyhound sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~gillies0101 taken from his Greyhound customer service problem that occurred on novembre 3º, 2017.