Greyhound: Hello my name is Shareena Weston & this would b...

Una recensione del cliente Greyhound da parte dell'utente GetHuman GetHuman-11813 da novembre 21º, 2017

Background on GetHuman-11813's case

GetHuman: GetHuman-11813 - can you tell our other Greyhound customers when your case took place?
GetHuman-11813: Yup. It was morning, on novembre 14º.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman-11813: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-11813 a list of common Greyhound problems)
GetHuman-11813: "Account Setup" was why I was trying to call.

GetHuman-11813's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11813: Hello my name is Shareena Weston & this would be my second time using greyhound today on April **,****. My first time riding greyhound was amazing! I had a enthusiastic driver named Tiffany that made me feel comfortable*safe the whole time she drove and she stated everything including when and where we would stop and was very well mannered. Today heading back from Atlanta to New Jersey has been horrific. The agent at the ticket desk in Atlanta sent me to the wrong gate where I nearly missed my bus struggling with all my luggage. My bus driver Anthony Oliver never stated his name to anyone on the loudspeaker,he came onto me inappropriately and told me sit up front with him,he stopped whenever he felt like and stayed on break ** minutes longer than he told us talking on the phone with his wife which his boss at Charlotte informed me. Anthony made a wrong turn and got lost and we ended being late to the terminal in Richmond,Virginia where we were suppose to board another bus for *:** am
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-11813: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11813: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-11813: For that I would say two out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-11813: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Greyhound sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11813 taken from his Greyhound customer service problem that occurred on novembre 14º, 2017.


2.45 of 5 stars | 229 reviews

GetHuman-11813's Greyhound Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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