Greyhound: Disatisfied with policy of not being able to ch...
Una recensione del cliente Greyhound da parte dell'utente GetHuman ~ed Harbin da novembre 19º, 2017
Background on ~ed Harbin's case
GetHuman: ~ed Harbin - can you tell our other Greyhound customers when your case took place?
~ed Harbin: Sure. It was afternoon, on novembre 18º.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~ed Harbin a list of common Greyhound problems)
~ed Harbin: "Overcharge/Strange charge" was why I was trying to call.
~ed Harbin's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ed Harbin: Disatisfied with policy of not being able to change travel date if I purchased ticket less than ** hours of departure. I did not have ** hours to notify greyhound of change of plans that was out of my control.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~ed Harbin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ed Harbin: I'd give them a three out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~ed Harbin: For that I would say four out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~ed Harbin: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Greyhound sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~ed Harbin taken from his Greyhound customer service problem that occurred on novembre 18º, 2017.