Experian: I pressed * and got a human. I was transferred...
Una recensione del cliente Experian da parte dell'utente GetHuman ~Isonium da novembre 25º, 2017
Background on ~Isonium's case
GetHuman: ~Isonium - can you tell our other Experian customers when your case took place?
~Isonium: Yes I can. It was afternoon, on novembre 19º.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Isonium a list of common Experian problems)
~Isonium: "Remove Credit Freeze" was why I was trying to call.
~Isonium's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Isonium: I pressed * and got a human. I was transferred to a person who confirmed my identity and then transferred to the person who could help me! It was all fairly seemless.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Isonium: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Isonium: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Isonium: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
~Isonium: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Experian sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Isonium taken from his Experian customer service problem that occurred on novembre 19º, 2017.